ABOUT SHIPMENT
All our products are shipped from Houston, Texas and China – depending on the type of order (Customized wigs are outsourced to China) . We ship orders using UPS. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, the weight of the package, and the delivery destination.
ABOUT ORDERS
No there isn’t any minimum order quantity needed.
Once you have confirmed the order, you can pay for your order online by PayPal, Credit Card/Debit Card, or Credit Card.
We are sure that our website is legal, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe, and we will keep your information confidential.
We only charge the amount of your order. As for the extra fee, it may be the handling fee charged by your bank, which is related to the type or area of your card.
ABOUT RETURN AND EXCHANGE
Yes. Please look over your order as soon as you receive it. You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request. Please be noticed that the returned items should not be used, colored. Custom-made orders cannot be exchanged or returned.
Shipping and handling are the responsibility of the customer. The product must be sent back, and the exchange shipped at your expense.
ABOUT HAIR
YES. All of our lace wigs are made of 100% human hair, and you can treat it as your own hair. And the hair could be dyed and bleached well. Under normal circumstances, the hair can be permed. But we do not recommend you perm the hair frequently; it will damage the hair strands.
Absolutely. This is perfectly normal. Please understand that 100% pure virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.
Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
When dark hair is tied to the base of a lace wig with a knot, you can see a dark dot on the skin, especially when the base is lace. Lace cannot hide the knot in the same way a monofilament base does. Bleached knots usually are only done at the front of the lace wig, and it helps create the illusion that your hair is growing out of your head.
Yes, when you wear the lace wigs correctly according to our user guide, the hairline will have a natural look, just similar as your own hair growing from your scalp.
Swiss lace is finer and softer than French lace. Swiss lace is better and natural looking to match the skin. French lace is a bit thicker and more durable for use. Two types of laces can be dyed to match different skins.
The hair length should be from the head top to the hair bottom as the hair is straight. the curl and wavy wig are processed from straight wig, so in the same length, curl and wavy wig will be shorter by 1″-2″ (it depends on how deep the curl is) than the straight wig.
In fact, it is not a quality problem but a normal phenomenon. Here we can guarantee that our products are all for real shooting. However, different monitors have different displays, and it may be slight chromatic aberration due to the effects of light, camera pixels, and color differences in monitor resolution during shooting. In this case, the same color number may have a little color difference.
A. Wash your virgin hair with cold or warm water instead of hot water to avoid damaging your hair.
B. Use good quality shampoo and hair conditioner that are professionally designed for human hair wigs and human hair bundles and sulfate-free.
C. Dry your hair with a dry towel or natural air.
D. Don’t brush when the hair is wet or drip dry.
E. Do not always dye or bleach your hair, which is harmful to your hair.